Shipping Policy US
Introduction
At Zalkari, we pride ourselves on delivering exceptional 925 sterling silver jewelry straight to your doorstep. Whether you’re a first-time customer or a loyal shopper, we want your experience to be seamless from the moment you click "Buy Now" to when you unwrap your package. Here’s everything you need to know about our shipping policy.
Standard Shipping Details
Handling Time
We take great care in preparing your order. Each item undergoes a thorough quality check before shipping. This meticulous process ensures that you receive only the finest pieces. Our handling time is 5 business days.
Shipping Method
For standard shipping, we use USPS Ground Advantage—a reliable and cost-effective service that guarantees your package arrives in pristine condition. The best part? Standard shipping is completely free across the USA!
Delivery Timeline
Once your order is shipped, it will typically take 3 to 5 business days to arrive at your doorstep. Combining our 5-business-day handling time with USPS’s delivery schedule, you can expect to receive your jewelry within 5 to 10 business days from the date of purchase.
Expedited Shipping Details
Cost of Expedited Shipping
Need your jewelry sooner? We’ve got you covered. Our expedited shipping option is available for a flat rate of $19.99.
Shipping Carrier
We use UPS Worldwide for expedited shipping. Known for its speed and reliability, UPS ensures that your package gets the VIP treatment.
Delivery Timeline for Expedited Shipping
With expedited shipping, you’ll receive your order within 1 to 3 business days after it has been shipped. Factoring in our handling time, your jewelry should arrive within 3 to 5 business days from your order date.
Order Processing and Confirmation
Order Processing Time
Once you place your order, our team gets to work immediately. Processing includes verifying payment, confirming stock availability, and preparing your items for shipment. This process takes up to 5 business days.
Order Confirmation
After your order is processed, you’ll receive a confirmation email with all the details, including your tracking number.
Shipping Restrictions
PO Boxes and APO/FPO Addresses
Currently, We ship to PO Boxes addresses. We recommend using a residential or business address to ensure smooth delivery.
International Shipping
At this time, we only ship within the United States. However, we are working on expanding our services to other countries. Stay tuned!
Tracking Your Order
How to Track Your Order
Once your order is shipped, you’ll receive a tracking number via email. Use this number on the carrier’s website to monitor your package’s journey in real-time.
What to Do If There Are Issues
If you notice any delays or discrepancies with your tracking information, don’t hesitate to reach out to our customer service team. We’re here to help!
Lost or Delayed Shipments
Reporting a Lost Package
If your package hasn’t arrived within the expected timeframe, please contact us immediately. Provide your order number and any tracking details to assist us in locating your shipment.
Steps for Resolution
Our team will work closely with the carrier to resolve the issue. If the package is confirmed lost, we’ll arrange for a replacement or issue a refund.
Returns and Exchanges
Shipping for Returns
Should you need to return or exchange an item, you’ll be responsible for the return shipping costs unless the return is due to a defect or an error on our part.
Who Covers the Cost?
For defective or incorrect items, Zalkari will cover the return shipping fees. For all other cases, the customer is responsible for these costs.
FAQs
How long does it take to receive my order?
Standard shipping takes 8 to 10 business days, while expedited shipping takes 6 to 8 business days.
Is shipping really free?
Yes! Standard shipping is free across the USA.
Do you ship internationally?
Not yet, but we’re working on expanding our shipping options.
What should I do if my package is delayed?
Contact our customer service team with your order and tracking details for assistance.
Can I change my shipping address after placing an order?
Changes can be made if your order hasn’t been shipped. Contact us as soon as possible to update your details.
At Zalkari, we pride ourselves on delivering exceptional 925 sterling silver jewelry straight to your doorstep. Whether you’re a first-time customer or a loyal shopper, we want your experience to be seamless from the moment you click "Buy Now" to when you unwrap your package. Here’s everything you need to know about our shipping policy.
Standard Shipping Details
Handling Time
We take great care in preparing your order. Each item undergoes a thorough quality check before shipping. This meticulous process ensures that you receive only the finest pieces. Our handling time is 5 business days.
Shipping Method
For standard shipping, we use USPS Ground Advantage—a reliable and cost-effective service that guarantees your package arrives in pristine condition. The best part? Standard shipping is completely free across the USA!
Delivery Timeline
Once your order is shipped, it will typically take 3 to 5 business days to arrive at your doorstep. Combining our 5-business-day handling time with USPS’s delivery schedule, you can expect to receive your jewelry within 5 to 10 business days from the date of purchase.
Expedited Shipping Details
Cost of Expedited Shipping
Need your jewelry sooner? We’ve got you covered. Our expedited shipping option is available for a flat rate of $19.99.
Shipping Carrier
We use UPS Worldwide for expedited shipping. Known for its speed and reliability, UPS ensures that your package gets the VIP treatment.
Delivery Timeline for Expedited Shipping
With expedited shipping, you’ll receive your order within 1 to 3 business days after it has been shipped. Factoring in our handling time, your jewelry should arrive within 3 to 5 business days from your order date.
Order Processing and Confirmation
Order Processing Time
Once you place your order, our team gets to work immediately. Processing includes verifying payment, confirming stock availability, and preparing your items for shipment. This process takes up to 5 business days.
Order Confirmation
After your order is processed, you’ll receive a confirmation email with all the details, including your tracking number.
Shipping Restrictions
PO Boxes and APO/FPO Addresses
Currently, We ship to PO Boxes addresses. We recommend using a residential or business address to ensure smooth delivery.
International Shipping
At this time, we only ship within the United States. However, we are working on expanding our services to other countries. Stay tuned!
Tracking Your Order
How to Track Your Order
Once your order is shipped, you’ll receive a tracking number via email. Use this number on the carrier’s website to monitor your package’s journey in real-time.
What to Do If There Are Issues
If you notice any delays or discrepancies with your tracking information, don’t hesitate to reach out to our customer service team. We’re here to help!
Lost or Delayed Shipments
Reporting a Lost Package
If your package hasn’t arrived within the expected timeframe, please contact us immediately. Provide your order number and any tracking details to assist us in locating your shipment.
Steps for Resolution
Our team will work closely with the carrier to resolve the issue. If the package is confirmed lost, we’ll arrange for a replacement or issue a refund.
Returns and Exchanges
Shipping for Returns
Should you need to return or exchange an item, you’ll be responsible for the return shipping costs unless the return is due to a defect or an error on our part.
Who Covers the Cost?
For defective or incorrect items, Zalkari will cover the return shipping fees. For all other cases, the customer is responsible for these costs.
FAQs
How long does it take to receive my order?
Standard shipping takes 8 to 10 business days, while expedited shipping takes 6 to 8 business days.
Is shipping really free?
Yes! Standard shipping is free across the USA.
Do you ship internationally?
Not yet, but we’re working on expanding our shipping options.
What should I do if my package is delayed?
Contact our customer service team with your order and tracking details for assistance.
Can I change my shipping address after placing an order?
Changes can be made if your order hasn’t been shipped. Contact us as soon as possible to update your details.